If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately and we will be happy to personally assist you.
We accept returns on all unused smoking products, as well as electronics within their original, unopened packaging, up to 30 days after the order has been placed. If the smoking product has been used, even just once, we cannot accept the return.*
Unfortunately we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.
*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.